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DirectSourcePro – Your Privacy Matters
This Privacy Policy explains how DirectSourcePRO collects, uses and protects personal data.
Last Updated: November 26, 2025
Effective Date: November 26, 2025
Version: 1.0
Table of Contents - Privacy Policy DirectSourcePro Ltd (“we”, “us”, or “our”) operates the paleturquoise-swan-919174.hostingersite.com website and provides B2B e-commerce services for construction equipment parts. This Privacy Policy applies to all personal information we collect through our:
Data Controller: DirectSourcePro Ltd
Registered in: Mauritius
Contact: privacy@paleturquoise-swan-919174.hostingersite.com
By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, do not use our services.
We collect several types of information to provide and improve our services:
Information you provide directly when creating an account, placing orders, or communicating with us:
| Category | Examples |
|---|---|
| Company Information | Company name, business registration number, tax ID, industry type |
| Contact Details | Name, job title, email address, phone number, WhatsApp number |
| Address Information | Business address, billing address, delivery address |
| Order Information | Products ordered, quantities, specifications, equipment models |
| Financial Information | Payment details (bank information for wire transfers) |
Information collected automatically when you visit our website:
Content of communications with us via:
In limited cases, we may receive information from:
We use collected information for the following purposes:
You can opt out of marketing communications at any time by:
Note: You cannot opt out of transactional emails (order confirmations, shipping updates, etc.)
For customers in the European Economic Area (EEA), we process personal data based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance | Processing orders, delivering products, customer service, payment processing |
| Legitimate Interests | Fraud prevention, website analytics, business operations, improving services |
| Legal Obligation | Tax compliance, customs requirements, accounting records, responding to legal requests |
| Consent | Marketing communications, non-essential cookies, newsletters |
Third-party companies that help us operate our business:
We may disclose information when required to:
All service providers who process personal data on our behalf are required to:
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Customer relationship management |
| Order & Transaction Data | 7 years from transaction | Tax and accounting requirements |
| Communication Records | 3 years | Customer service, dispute resolution |
| Marketing Consent | Until withdrawn | Marketing purposes |
| Website Analytics | 26 months | Website improvement |
| Warranty Records | 5 years from purchase | Warranty claims management |
You can request deletion of your personal data at any time (see Section 8). However, we may need to retain certain information to:
We implement comprehensive security measures to protect your personal information:
We carefully vet all service providers and require them to:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
You have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Request limitation of how we process your data
Receive your data in a machine-readable format
Object to processing based on legitimate interests or marketing
Withdraw consent for consent-based processing at any time
File a complaint with your data protection authority
To exercise any of these rights:
Response Time: We will respond to your request within 30 days. If we need more time, we’ll notify you within 30 days explaining the delay.
To protect your privacy, we may need to verify your identity before fulfilling requests. We may ask for:
Your rights may be limited when:
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, shopping cart, account access | Session or 1 year |
| Performance Cookies | Help us understand how visitors use our website (analytics) | 2 years |
| Functionality Cookies | Remember your preferences, language selection | 1 year |
| Marketing Cookies | Track visits across websites for marketing purposes | 1 year |
We use the following third-party services that may place cookies:
You can control cookies through:
Blocking essential cookies may prevent you from using certain features of our website, including placing orders.
Our website may contain links to third-party websites. We are not responsible for:
Recommendation: Review the privacy policies of any third-party websites you visit.
If you interact with us on social media platforms:
We use third-party services for various functions. Each has its own privacy policy:
DirectSourcePro’s services are intended exclusively for businesses and professional use. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have inadvertently collected personal information from someone under 18, we will:
If you believe we have collected information from someone under 18, please contact us immediately at privacy@paleturquoise-swan-919174.hostingersite.com
We may update this Privacy Policy from time to time to reflect:
For material changes, we will:
Previous versions of this Privacy Policy are available upon request. Contact us at privacy@paleturquoise-swan-919174.hostingersite.com
For any privacy-related questions, concerns, or to exercise your rights:
Data Protection Contact
Email: privacy@paleturquoise-swan-919174.hostingersite.com
Subject Line: “Privacy Inquiry” or “Data Subject Request”
Response Time: Within 30 days
Postal Address:
DirectSourcePro Ltd – Privacy Office
[Complete Registered Address]
Mauritius
If you’re in the EEA and believe we haven’t addressed your concerns, you have the right to lodge a complaint with your local data protection authority.
Mauritius Data Protection Office:
Website: dataprotection.govmu.org
(Contact details for EU/EEA customers available upon request)
For non-privacy related questions: